Cursor AI’s Own Support Bot Hallucinated Its Usage Policy
Cursor AI users found themselves in a bit of a pickle when the support bot started making up non-existent login restrictions. Co-founder Michael Truell stepped in to clarify the situation, attributing it to a case of AI hallucination and a session management bug. This has led to confusion for those using the Cursor editor for coding tasks, as some users were booted from their accounts when trying to access multiple devices.
Key Points
- The Cursor AI support bot incorrectly stated that a login restriction policy existed, which has no basis in reality.
- This misunderstanding originated from an AI-generated response meant to assist users emailing about session issues.
- Co-founder Michael Truell publicly apologised and confirmed that users can access Cursor on multiple machines without restrictions.
- The session logout issue has been identified as stemming from a race condition that caused multiple sessions on slow connections.
- The company is implementing changes to prevent similar AI mishaps in the future, including clearer labelling of AI-generated responses.
Why should I read this?
This article highlights a rather embarrassing but telling moment for automation in customer support. It reflects the real-world implications of AI trust and the need for clarity in user communications. You’ll want to check it out, especially if you’re relying on AI tools yourself or if you’re just curious about how tech companies handle their blunders!