British retailer M&S confirms being hit by ‘cyber incident’ amid store delays
British retailer Marks and Spencer (M&S) has confirmed a ‘cyber incident’ affecting its operations, leading to numerous customer complaints regarding payment systems and delays with Click and Collect orders. The company has stated that minor adjustments were made to store operations to manage the issue and has brought in external cybersecurity experts for investigation.
Key Points
- M&S has been impacted by a cyber incident, affecting electronic payment systems.
- Customers reported issues with card payments, gift cards, and Click and Collect services.
- The retailer is working with external cybersecurity experts to resolve these issues.
- Minor operational changes were implemented as soon as the incident was identified.
- Despite the incident, M&S stores and their online services remain operational.
Why should I read this?
If you’re an M&S shopper or just into retail news, this is a must-read! The company is grappling with a cyber incident that’s causing some serious hassle for customers. If you’re heading to a store or planning on using their online services, it’s worth knowing what’s going on to avoid any headaches. We’re giving you the scoop straight away so you can stay in the loop!