M&S stops online orders as ‘cyber incident’ issues worsen
Marks & Spencer (M&S) has temporarily halted online orders as it grapples with a significant cyber incident. The retailer had previously suspended contactless payments and Click & Collect options, but now has extended the disruption to online shopping through its website and app, while assuring customers that physical store operations remain unaffected.
The company acknowledged customer frustrations, noting ongoing issues such as difficulties with redeeming gift cards and loyalty points. M&S closed operations on this front after reporting initial trouble beginning the previous Saturday. The retailer has engaged cyber experts and is taking measures to address the incident’s repercussions.
Key Points
- M&S halts online orders due to ongoing cyber incident affecting their systems.
- Contactless payments and Click & Collect options were previously suspended, alongside issues with gift card redemptions.
- The retailer has assured shoppers that physical stores remain open for purchases.
- Cybersecurity experts are assisting M&S in assessing and addressing the situation.
- Customers are advised to monitor their accounts for potential phishing attempts related to the incident.
Why should I read this?
If you’re a frequent M&S customer or just curious about the implications of cyber threats on major retailers, this is worth a look! It’s a reminder of how online services are vulnerable and just how quickly things can go sideways. Stay informed and protect yourself from potential scams!