AI Chatbots Are ‘Juicing Engagement’ Instead of Being Useful, Instagram Co-founder Warns
Instagram co-founder Kevin Systrom has expressed concerns that AI companies are overly focused on increasing user engagement at the expense of providing real value. He explains that many chatbots are employing tactics that annoy rather than assist, similar to the aggressive engagement strategies found in social media platforms.
Key Points
- Kevin Systrom criticises the current approach of AI chatbots that prioritise engagement over utility.
- He compares these tactics to aggressive social media strategies aimed at retaining users through constant interaction.
- Such practices create a cycle where users are bombarded with follow-up questions, detracting from helpfulness.
- Systrom’s comments highlight a growing concern about prioritising user engagement over delivering genuine value.
Why should I read this?
If you’ve ever found chatbot conversations more irritating than helpful, you’re not alone! Systrom’s insights are a reality check for both AI developers and users, shining a light on our constant battle between engaging technologies and actual usefulness. This article is a quick but eye-opening read that might make you reconsider how you interact with AI platforms in the future.