Users find RISE with SAP service levels below industry standard
Gartner’s recent research highlights significant concerns regarding SAP’s RISE programme, revealing that users are facing higher costs and lower service levels than anticipated. The study indicates that the service quality associated with RISE with SAP is not meeting the industry standards, and internal processes within SAP are causing further delays.
Key Points
- Users of RISE with SAP are reportedly experiencing higher-than-expected costs.
- Service levels are found to be below industry standards, with a standard SLA for uptime at 99.7% compared to the expected 99.9%.
- Delays in project launches are attributed to complicated internal processes and a siloed operational approach within SAP.
- Clients have expressed frustration over coordination issues among SAP’s support teams, impacting essential tasks.
- Gartner recommends hiring third-party assistance to navigate RISE with SAP’s complexities.
Why should I read this?
If you’re considering or currently using RISE with SAP, this piece is a must-read! Gartner’s insights can save you from potential pitfalls and costly surprises as you navigate SAP’s offerings. We’ve done the heavy lifting for you, so you can stay informed without all the hassle!