How DXC Technology uses agentic AI in the SOC

Steven

How DXC Technology uses agentic AI in the SOC

Summary

DXC Technology, under CISO Mike Baker, implemented agentic AI across its security operations centre to automate tier‑one monitoring, accelerate detection and triage, and free analysts for higher‑value work. The company partnered with startup 7AI, kept humans in the loop during rollout, and used continuous feedback to tune the system. Outcomes reported include agentic capabilities on 100% of monitoring tools and tier‑one use cases, a 68–70% faster ticket acknowledgement time, a 77–80% faster triage time, and a steep fall in false positives as the system was validated and refined.

Key Points

  • Agentic AI deployed across 100% of DXC’s security monitoring tools and tier‑one analysts.
  • Ticket acknowledgement improved by ~68–70%; triage speed improved by ~77–80%.
  • Human‑in‑the‑loop validation and real‑time feedback to the vendor reduced false positives significantly.
  • DXC partnered with 7AI and grew capabilities with the vendor rather than buying a finished product.
  • ROI includes upskilling and redeploying tier‑one analysts into threat intelligence, hunting and instant response roles.
  • CISOs are urged to start now, move cautiously and treat agentic AI as a necessary defence against AI‑enabled adversaries.

Context and relevance

This article is a live, production example of agentic AI reshaping SOC operations. It matters because it links measurable operational gains and workforce changes to a concrete adoption approach: pilot with humans as copilots, iterate with your vendor, measure false positives and redeploy staff into more valuable roles. For security leaders and CIOs facing AI‑powered threats, DXC’s experience shows how to match adversaries operating at machine speed with automated defence while managing risk and change.

Why should I read this?

Because this isn’t theory — DXC did it for real and got real wins. If you want to know how to actually make AI useful (not just scary) in security: start small, keep people involved, pick the right partner and measure the outcomes. Saves you poking around the hype yourself.

Source

Source: https://www.techtarget.com/searchcio/feature/How-DXC-Technology-uses-agentic-AI-in-the-SOC