M&S takes systems offline as ‘cyber incident’ lingers
Summary
Marks & Spencer (M&S), the UK retail giant, has paused several of its systems due to an ongoing cyber incident affecting its network. This disruption has resulted in the temporary shutdown of contactless payments and delays in Click & Collect orders, with customers advised to anticipate further delays in home deliveries. The company has taken proactive measures to protect its operations, though it hasn’t confirmed the exact nature of the cyber incident.
M&S is working to resolve these issues while keeping stores open and letting customers place online orders and app purchases.
Key Points
- M&S has taken systems offline in response to a cyber incident.
- Contactless payments are down, and Click & Collect orders have been suspended.
- Home delivery delays are expected due to the incident’s impact.
- M&S has moved some internal processes offline to safeguard operations.
- The retailer has communicated openly with customers throughout the issue.
Why should I read this?
If you’re a customer of M&S or just curious about how major retailers handle cyber incidents, this article is a must-read. It highlights real-time responses to digital threats and underscores the importance of transparency in maintaining customer trust. Plus, being informed about the situation could save you a hassle if you’re relying on their services anytime soon!