Techie diagnosed hardware fault by checking customer’s coffee
This week’s On Call features a tale from a field service technician named “Ryan” who faced a peculiar challenge while troubleshooting calculators at a customer’s site. When he arrived, a power supply problem turned out to be linked to the customer’s coffee’s temperature!
Key Points
- The technician investigated a hardware fault with calculators that were malfunctioning.
- He discovered a low voltage issue (only 64 volts) affecting the equipment’s performance.
- Ryan’s intuition about the lukewarm coffee led him to diagnose the power issue effectively.
- After electric upgrades were made, the calculators and coffee functioned properly.
- This story showcases the unexpected ways tech issues can relate to everyday situations.
Why should I read this?
This amusing yet insightful article is a reminder that sometimes the most bizarre clues—like the temperature of someone’s coffee—can lead to solving tech problems. It adds a bit of warmth and humour to the world of tech support tales and highlights the creativity and resourcefulness of technicians in the field. Don’t miss out on a chuckle and perhaps a new perspective on troubleshooting!